“OUR GUARANTEE” REALLY MEANS SOMETHING!!!
We’ve been CSLB Licensed (#432352) SINCE 1982 IN PERFECT STANDING, NEVER ANY DISCIPLINARY ACTION OR VIOLATIONS.
What does this mean to the Consumer??
We’re Reliable with almost -30- Years of follow thru verifiable Service under the same name Royal Roofing.
Obviously, we’ve responded promptly to Clients when they’ve called for service needs. IF WE DIDN’T there’s always hell to pay as leaks cause interior damage, STRESS and the potential for Mold if not handled quickly.
Occasionally, we may differ in opinions with a Tough Client or have to fine tune our satellite signal. Just like any successful business, we do but sometimes like a Good Driver with a traffic ticket, we go to Traffic School to solve like a responsible party. Same with roof issues. WE SOLVE ISSUES BEFORE THEY BECOME PROBLEMS AND BEFORE PROBLEMS “FESTER” into License Complaints or Angie’s List & the BBB Consumer poor ratings.
This is what our guarantee looks like:
Every business has issues but it’s how quickly and with what courtesy those issues are solved. If people don’t get return phone calls & they just sit & “burn” while they endure a screaming tenant or leaky/smelly room, people are not gonna be happy. Now with the Internet, it’s so easy to “write em up” that Royal Roofing is even more aware than ever to be “On Guard” about follow thru service before, during & especially once a Client has invested their hard earned monies with us.
If we don’t respond, they know they’ve been taken. If we do respond & respond quickly & solve it, they say “I’m so glad I picked them. I was amazed they serviced us so quickly and without hassle. These are great guys and I’m a great Referral for them… That’s our M/O. That’s what we strive for AND ACHIEVE as evidenced by our Longevity as no way to be in business this long without Service as Top follow thru Priority.
WHAT’S YOUR OTHER BIDDERS TRACK RECORD ON SERVICE??
HOW OLD IS THEIR “CURRENT LICENSE” ACTIVE??
If only a few year old License, what have they been doing the last 10-20 YEARS?? Why a “new” Licensee vs an established existing License if all was like us. NEVER a reason for a “new” License unless that last entity closed & usually closed for grim reaper reasons.
Never close a great company as one just keeps growing it…